Everyday thousands of business owners look for web design agencies to help build a website. Business owners understand the value of a website but most business owners don’t know where to begin. A quick Internet search and you’ll find plenty of options for web design in Bangkok, but how do you know which companies can be trusted to build your website? In this article we’ll cover a few questions to ask when looking for web design in Thailand. As someone who has worked in the industry for years, I’ll help guide you in the right direction. Let’s get started.
Question 1. Who do you work with?
Some web design agencies will specialize in specific industries. They might focus on working with large organizations, small businesses, or e-commerce websites.
If an organization only works with one type of client this might be because they are large enough to chose their clients. It could also mean that they have a limited amount of skill that prevents them from customization or on complex websites.
A good web design agency should be able to handle simple websites and more complex projects. They should also have a portfolio to showcase past projects.
At Pixel Interactive we’ve worked with small business owners, start-ups, individuals, and large government projects. We enjoy working with a diverse client-base because it keeps us on our toes and keeps us humble. There’s no project too big or too small – and you’ll get the same great service no matter what!
Question 2. What services do you offer?
Web design agencies differ in the services they offer. Some companies provide web design but don’t offer hosting or domain registration. If this is the case you’ll find yourself going to multiple agencies or doing some of the work yourself.
If your businesses doesn’t have a website it’s much easier to work with a web design agency that helps you with everything (domain registration and hosting). Doing so keeps things simple and keeps cost down.
In addition to design, domain, and hosting, Pixel Interactive provides graphic design (logo design) and business cards. By providing all these services under one roof, we’re able to focus on your needs and provide a great package at a fair price. And, if you don’t need all our services we can customize our services to meet your needs.
Question 3. What are your costs?
It’s well known that many web design agencies don’t share their price until they know their client. At Pixel Interactive we do our best to be transparent with our services, whether it be web design, hosting, domain registration, and web maintenance.
Above all, we won’t force you into a package you don’t need and we readily share estimates for our service. If you only need a one-time service we can help with that too!
Question 4. Do you service international clients or only Thai clients?
Ask web design agencies where their clients come from. Thailand is a popular place for web design because of the great prices and openness to international business. If a company only has international clients or only has Thai clients this might be a reason for concern.
A well-rounded web design agency will have clients from all over the globe. At Pixel Interactive we have plenty of Thai clients, but also work with business from Myanmar, France, UK, and USA. We’re confident in communicating with people from diverse backgrounds and enjoy meeting new people. Let our team assist you anywhere in the world!
Question 5. Can you assist with extra website options (SSL and Payment Systems)?
If you’re running an e-commerce business you’ll want to use encryption for your website. This will help protect you and your customers.
You’ll also want to enable a payment option so you can receive credit card payments otherwise it will be tough to process money.
Pixel Interactive has the expertise to integrate both SSL and payment systems into a website. Whether you’re updating a website to include financial transactions or just wanting a more secure website, we provide SSL and payment options.
Question 6. What type of website security do you offer?
One of the most important factors for a business or organization is to make sure their website is secure. More frequently we’re seeing bad actors hacking and taking control of websites. Sometimes websites are held ransom for payment. Other times, valuable information is stolen (credit cards, intellectual property).
We encourage our clients to ask about security because we’re confident we will protect your website. We use strong website security platforms that alert us when people are attempting to hack your website and we’re available 24/7 to monitor your internet property.
Question 7. How will you communicate?
Communication can be done according to the location of client. Some web design agencies never meet face-to-face and all work is done through email, Skype, instant message, or the phone.
Web designs can be shared through email and the client can comment on the appearance and request changes. At Pixel Interactive we enjoy meeting our clients when possible.
If you’re in the Bangkok area we’ll meet with you for a free consultation to learn more about your business and share what we can offer. If you’re not in Thailand, don’t worry. We work well with international clients too and have no problem communicating by phone, email, and messenger.
In this article we covered a few of the questions you should ask when looking for web design in Thailand. Questions to ask include:
- Who do you work with
- What services do you offer
- What are your costs
- What type of clients do you have
- Can you assist with SSL and payment systems
- How will you keep my website secure
- How will you communicate with me
As a business owner myself, I understand that finding the right web agency can be challenging. Be prepared to look a few websites and ask questions to better understand the services.
We welcome you to check out our website and contact us for a free consultation. I’m confident my experience can help turn your vision into a reality.
Nancy is the founder at Pixel Interactive, a web design agency in Bangkok that has been working with clients around the globe since 2009. She graduated with a Masters degree in Information Systems from Sydney, Australia and worked in one of the biggest IT companies in Sydney.
Today she consults on web development, website strategy, and content strategy. She works closely with clients on graphic design and web design projects, using WordPress as her platform of choice.
When not immersed in client projects, Nancy is often invited to speak about online marketing to students in universities and to business owners in live events. She writes for our blog, sharing her expertise in project management, client services, and online marketing.
Nancy is also part of the international community of the WP Polyglots which helps translate themes and plugins, including WooCommerce, into Thai language.