What I have learned from my experience working with local clients and international clients is to adjust my working approach to meet client expectations, whether it be time zones differences or culture differences. I am fortunate to work with a number of international clients around the globe. Recently I talked to one international client who lives in Bangkok. I have provided him website services for many years. I asked him why he chooses to work with me and this is what he said…
I arrived in Thailand with a small, but rapidly growing online business. I was an expat, with a small network of friends in Bangkok. As soon as I arrived I began looking for a web design agency in Bangkok to help me scale my business, fix unforeseen website glitches, and maximize my website’s loading speed. With all the web agencies available in Thailand, I wasn’t sure where to start. I searched on the Internet and made a few calls but it was difficult to differentiate between the various companies and packages. Adding to the confusion were language barriers, which made it difficult to express my needs and vision.
I met Nancy, the founder of Pixel Interactive, through a mutual friend and arranged a meeting to discuss my vision as an online business owner. The following 7 reasons are why I chose Pixel Interactive as my preferred web agency in Thailand.
1. International Experience
One of the main things I sought out was someone who had worked and lived internationally. With all the great things about Thailand, it’s also important to have an international perspective when it comes to website design and management.
I enjoy being creative and thinking outside the box.
When I met Nancy, I learned that she had ample international experience – not only for education, but also work experience (she worked with a tech company in Australia). Her academic background in art assured me that she was creative and could help make my websites unique from other websites in my industry.
When living in a foreign country, communication can be a challenge. Because Bangkok is a modern cosmopolitan city, many people speak English. On a day-to-day basis I have no problems communicating (i.e. ordering food, directions), however technical language associated with my company, branding, and website layout can present communication problems.
A number of the other web design agencies in Bangkok knew conversational English. However, when I attempted to elaborate on my expectations I encountered blank stares and had to repeat myself a number of times. As an expat, I understand I have an obligation to learn Thai, but it was reassuring to find a web design company owner who understood me.
3. Top-Down Communication
One of the main things I like about Pixel Interactive is I communicate directly to the owner of the company.
Many large website agencies have a team of sales people or website development managers that are on call for clients. This is not the case with Pixel Interactive. Although they have a significant client-base, Nancy takes the time to meet with each client individually. Even better, I’m able to contact her directly to discuss any needs or problems I’m facing with my online business.
As a small business owner the last thing I want to do is shuffle through various contacts and phone numbers to get help with my website. Pixel Interactive makes it easy and I appreciate the personal touch they provide. In the West, boutique website design agencies have become popular for people who want personalized service. I get that “boutique” experience from Pixel Interactive.
4. Availability and Response Time
In a city of 12 million people, Bangkok can be tough to move around – traffic makes it impossible sometimes. In my first consultation with Pixel Interactive, they came to visit me.
Since our visit, I’ve met with them a number of times, in places most convenient for me. I’ve also had access to other forms of communication (chat apps, and phone). Their founder always gets back to me within a few hours. If I’m abroad, the time difference can mean a slight delay, but I always appreciate the quick response time. It goes hand-in-hand with personalized service.
5. Competitive Pricing
One of the reasons I moved to Thailand is the competitive pricing in the service industry. It’s natural to believe that better prices are at risk for poor customer service. This is not the case in Thailand.
Maybe it’s the hard-working culture or because people take their jobs seriously. Either way, the service + price for website design in Thailand is top-notch. I’ve lived in many countries and customer service in Thailand ranks highly.
Pixel Interactive meets my expectations by offering reasonable prices for website development in Thailand. Rather than pushing a “web package plan” on me, Pixel Interactive worked with me to customize a package that met my needs – they think outside the box. I don’t need some of the services they offer, so we excluded those from my plan. I like the flexibility.
6. Attention to Detail
Attention to detail comes from listening, communicating, and implementing a plan. If two people aren’t on the same page, the result will be wrong.
I’ve seen this play out with website design. The customer wants a specific theme or design, and the website company comes back with something different. Poor results can be more common when people have different native languages (one of the reasons language/communication is so important).
I understand some clients can be “high maintenance” and request changes and updates to their website constantly. Other clients, like me, expect consistency and efficiency. Pixel Interactive is a web design agency that meets with me, answers my calls, and implements my vision for my business.
7. Website security
The last reason Pixel Interactive is the best Thai web design company is their focus on website security. It seems like every week we hear about a large-scale website hack that costs a company billions of dollars. These are just the big companies – think about the small online businesses that are hacked and we never hear about.
As the world evolves toward a digital marketplace, it’s important to maintain the structural integrity of your website. Pixel Interactive puts an emphasis on website security and keeps track of website activity on a daily basis. I know my website is in good hands with Pixel.
In this article I shared 7 reasons why Pixel Interactive is the best Thai web design company. Whether you’re a local Thai business owner expanding from brick-and-mortar to having an online presence, or an expat working internationally, Pixel Interactive will create a custom package to suit your business needs.
I enjoy working with Pixel Interactive because of their international experience, ease of communication, and top-down communication structure (I like talking to the boss). I also like their availability, attention to detail, and the fact they take website security seriously. Lastly, I looked for the best price for web design in Thailand – Pixel Interactive had competitive pricing that I liked!
If you are looking for a web design agency in Thailand with exceptional English communication and a reasonable price, Pixel Interactive is a great choice. Please feel free to contact us to learn more about our web design services.
Nancy is the founder at Pixel Interactive, a web design agency in Bangkok that has been working with clients around the globe since 2009. She graduated with a Masters degree in Information Systems from Sydney, Australia and worked in one of the biggest IT companies in Sydney.
Today she consults on web development, website strategy, and content strategy. She works closely with clients on graphic design and web design projects, using WordPress as her platform of choice.
When not immersed in client projects, Nancy is often invited to speak about online marketing to students in universities and to business owners in live events. She writes for our blog, sharing her expertise in project management, client services, and online marketing.
Nancy is also part of the international community of the WP Polyglots which helps translate themes and plugins, including WooCommerce, into Thai language.